Frequently Asked Questions
To help you better understand the services of fode-hub.com (hereinafter referred to as the "Site"), we have compiled some frequently asked questions and answers to help you resolve any questions. If you have any further questions, please feel free to contact our 24-hour online customer service (Customer Service Contact Information: Mobile Phone 13283836134, Email: service@fode-hub.com).
I. Account Information
How do I register for an account on this Site?
You can click the "Register" button on the Site's homepage and follow the prompts to fill in your real information, such as your name, email address, and mobile phone number. Once you have set a password, you're done.
What if I forgot my password?
On the login page, click "Forgot Password" and follow the prompts to enter the email address or mobile phone number you used when registering. We will send you a verification code, and you can reset your password after successful verification.
Can I modify my account information?
Yes. After logging in to your account, go to the "Account Settings" page in the "Personal Center" to modify your name, contact information, and other information (some key information may be restricted).
II. Purchase Process
How do I purchase products on this Site? Browse the car cleaning products on this website, select the product and specifications you require, add it to your shopping cart, click "Checkout," enter your delivery address, select your payment method, and complete payment to submit your order.
Can I modify my order information after submitting it?
Generally, you can contact customer service to modify your delivery address and other information before your order is shipped. If your order has already been shipped, you may not be able to modify it. Please contact customer service for details.
How long does it take for your order to ship after it is submitted?
We will arrange shipment as soon as possible after receiving your order and confirming your payment. The specific shipping time is subject to availability. You can check the logistics status of your order in "My Orders."
III. Product Information
Are the car cleaning products sold on this website guaranteed to be of good quality?
We rigorously screen all products to ensure they meet relevant quality standards. However, due to factors such as product characteristics and usage environments, we cannot guarantee product performance. You can choose products based on your needs.
Are product prices subject to change?
Product prices may fluctuate due to promotions, market adjustments, and other factors. The specific price displayed at the time of order placement is the current price. How can I learn more about a product?
You can find detailed information on the product details page, including the product name, specifications, features, and instructions. If you have any questions, please contact customer service.
IV. Payment and Shipping
What payment methods does this website support?
The payment methods supported will be displayed on the checkout page. You can choose the appropriate payment method based on your needs.
Where do the products ship to?
We operate this website in Australia and primarily provide delivery services to users in Australia. The specific delivery range can be found when placing an order.
How long does delivery take?
Delivery time varies depending on factors such as the delivery address and the shipping method. Generally, we will deliver the product as quickly as possible after it is shipped. You can track the delivery status of your product using the shipping information.
How is the delivery fee calculated?
The delivery fee is calculated based on factors such as the weight, volume, and delivery address of the product. The specific fee will be displayed on the checkout page.
V. Returns and Exchanges
What are the conditions for returns and exchanges? We offer a free 14-day return and exchange service. As long as the product is in good condition and not resaleable, you may request a return or exchange within 14 days of receipt. For returns or exchanges due to quality issues, we will cover the associated shipping costs. For returns or exchanges not related to quality issues, you will be responsible for the shipping costs.
How do I request a return or exchange?
You can contact customer service to request a return or exchange, and they will guide you through the relevant procedures. The return address is: A0412, Eastern China International Jewelry City, Shanxiahu Town, Zhuji City, Shaoxing City, Zhejiang Province.
What documents are required for a return or exchange?
When requesting a return or exchange, you will need to provide relevant information such as your order number and product photos for verification.
How long does it take for a refund to be credited?
Once we receive the returned product and inspect it to ensure it meets the return or exchange requirements, we will process your refund as quickly as possible. Refund processing time varies depending on the payment method, but generally occurs within a few business days.
VI. Customer Service
What are customer service hours? We provide 24/7 online customer service, so you can contact us at any time.
Besides online customer service, are there other ways to contact us?
You can also contact us via mobile phone at 13283836134 or email at service@fode-hub.com.
VII. Company Information
Who operates this website?
This website is operated by Zhuji Ruizhen Pearl Co., Ltd.
What is the company's address?
Company address: A0412, China Eastern International Jewelry City, Shanxiahu Town, Zhuji City, Shaoxing City, Zhejiang Province.
