Warranty Policy
Thank you for choosing car cleaning products from fode-hub.com (hereinafter referred to as the "Site"). To protect your legal rights, Zhuji Ruizhen Pearl Co., Ltd. (hereinafter referred to as "we") has formulated this Warranty Policy to clarify the product warranty scope, duration, and related matters. Please read this Policy carefully before purchasing and using any product. If you have any questions, please contact our 24-hour online customer service (Mobile Phone: 13283836134, Email: service@fode-hub.com).
I. Warranty Scope
This warranty policy applies to car cleaning products purchased on this Site, including but not limited to various cleaners and cleaning tools (details are subject to product specifications).
The warranty covers only product quality issues, i.e., performance failures, material defects, and other non-human damage caused by the product under normal use.
II. Warranty Period
The warranty period may vary depending on the product. The specific warranty period is stated on the product packaging or product details page.
The warranty period begins on the date the product is received by the user.
III. Warranty Process
If a product has a problem that meets the warranty requirements during the warranty period, users can contact us to request a warranty repair by:
Call our customer service mobile number at 13283836134;
Send an email to service@fode-hub.com and include the order number, product name, description of the problem, and relevant photos.
Our customer service staff will contact you within 24 hours of receiving your request to verify the product issue.
If the product is verified to meet the warranty requirements, we will provide a repair, replacement, or return and refund service (depending on the specific situation).
To return a product for warranty repair, please send it to the following return address: A0412, China Eastern International Jewelry City, Shanxiahu Town, Zhuji City, Shaoxing City, Zhejiang Province. When returning the product, please be sure to include the order information and a description of the problem. The product must be in its original packaging and all accessories. We cover the shipping costs for warranty returns due to product quality issues and will refund you in a reasonable manner after completing the warranty process. Return shipping costs for non-quality issues are the responsibility of the user.
IV. Disclaimer
The following situations are not covered by the warranty and we will not provide warranty service:
Product warranty period expires;
Product problems are caused by improper use or damage (such as dropping, collision, crushing, exposure to high temperatures, unauthorized disassembly or modification);
Product damage caused by force majeure (such as natural disasters, fire, earthquakes, etc.);
Product without proof of purchase or with information on the proof of purchase that does not match the product;
Normal wear and tear on the product's exterior (such as natural consumption of cleaning agents);
Products not sold on this website.
V. Other Notes
This warranty policy supplements the 14-day free return and exchange service and does not conflict with the two. Eligible products may be subject to the respective policies.
We reserve the right to adjust our warranty policy based on product type and market conditions. If any adjustments are made, the updated policy will be posted on this website. Please note. If you have any questions about our warranty policy, please feel free to contact us through the above contact information. We will be happy to assist you.
