Data Protection Policy
Welcome to fode-hub.com (hereinafter referred to as the "Site"). This Site is operated by Zhuji Ruizhenzhubao Co., Ltd. (hereinafter referred to as "we"). We understand the importance of user data and are committed to strictly protecting the security and privacy of your personal data. This Data Protection Policy explains how we collect, store, use, disclose, and protect your personal data, as well as your rights regarding your data. Please read this Policy carefully before using this Site. If you have any questions, please contact us using the contact information provided.
I. Types of Data Collected
Personally Identifiable Information: When you register an account on this Site or place an order for car cleaning products, we may collect information such as your name, email address (e.g., service@fode-hub.com), mobile phone number (e.g., 13283836134), and shipping address. This information is used to identify you, complete the transaction, and provide subsequent service.
Transaction Information: This includes your order number, purchased item information, payment amount, payment method, order status, etc. This information is used to process orders, track transaction progress, and provide after-sales service. Usage Data: When you visit and use this website, our servers may automatically record relevant data, such as your IP address, browser type, operating system, access time, pages visited, and website activity. This data helps us understand user needs, optimize website functionality, and enhance the user experience.
Communication Data: When you communicate with our 24/7 online customer service, we may record information such as the content and duration of your communication to better assist you.
II. Data Collection Methods
User-Provided Data: Personal data you actively provide to us when registering an account, submitting an order, or contacting customer service.
Automatically Collected Data: Usage data generated by your use of this website is automatically collected through our website servers, cookies, and other technologies. Cookies are small data files that help us provide you with more personalized services. You can refuse or delete cookies through your browser settings, but this may affect your ability to use some features of this website.
III. Purpose of Data Use
Provide you with the core services of this website, including account management, product sales, order processing, logistics and delivery, and after-sales service. For example, we deliver products to your designated address and process free returns and exchanges within 14 days based on your order information (return address: China Eastern International Jewelry City, Shanxiahu Town, Zhuji City, Shaoxing City, Zhejiang Province, China).
Communicate with you, such as sending you order confirmations, logistics information, and service notifications.
Improve our products and services by analyzing collected usage data and transaction information to understand user preferences and needs, optimize website design, enrich product offerings, and enhance service quality.
Ensure website security, prevent and combat fraud, unauthorized access, and other illegal activities, and protect your and our legitimate rights and interests.
Comply with legal and regulatory requirements and use your personal data within the scope of the law.
IV. Data Storage and Protection
Storage Period: We will determine the storage period for personal data based on the purpose of data use and legal and regulatory requirements. Upon expiration of the storage period, we will implement security measures to delete or anonymize your personal data, unless otherwise required by law. Storage Location: Your personal data is primarily stored on our servers and those of our partner cloud service providers. We ensure that these storage locations have appropriate security measures.
Protection Measures: We utilize a variety of security technologies and measures to protect your personal data, including but not limited to data encryption, access control, firewalls, and security audits, to prevent unauthorized access, use, disclosure, modification, damage, or loss. We also provide rigorous training and management to employees who access personal data and require them to adhere to confidentiality obligations.
V. Data Disclosure and Sharing
We will not disclose your personal data to any third party without your explicit consent, except in the following circumstances:
To complete a transaction or provide a service, we must disclose necessary personal data to our partners (such as logistics companies and payment service providers). These partners may only use your data to provide the relevant services and are subject to strict confidentiality obligations.
Disclosure of your personal data is necessary in accordance with laws and regulations, or as required by judicial or administrative authorities.
Disclosure of your personal data is necessary to protect the legitimate rights and interests of you, us, or other third parties.
We will not sell your personal data to any third party.
VI. User Data Rights
Right of Access: You have the right to access the personal data we collect about you. You can request access by logging into your account on this website or contacting Customer Service.
Right to Correction: If you discover errors in your stored personal data, you have the right to request corrections. You can modify certain information yourself through your account settings or contact Customer Service for assistance.
Right to Deletion: Where permitted by law, you have the right to request that we delete your personal data. For example, if the data is no longer necessary or you withdraw your consent, you can contact Customer Service to request deletion.
Right to Restrict Use: You have the right to request that we restrict the use of your personal data. For example, if you dispute the accuracy of the data or if the use of the data violates law or regulations, you can contact Customer Service to request restriction.
Right to Data Portability: Where technically feasible, you have the right to request that we provide you or a third party designated by you the personal data you have provided to us in a structured, commonly used format.
Right to Withdraw Consent: If you have previously consented to our collection and use of your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing based on your consent prior to withdrawal. If you wish to exercise the above rights, please contact us using the following contact information:
Mobile Number: 13283836134
Email: service@fode-hub.com
Company Address: A0412, Eastern China International Jewelry City, Shanxiahu Town, Zhuji City, Shaoxing City, Zhejiang Province
We will verify and process your request within a reasonable time after receiving it and notify you of the results.
VII. Policy Updates and Notifications
We may update this Data Protection Policy based on changes in laws and regulations, business development, and technological advancements. The updated policy will be posted on this website and will take effect from the date of posting.
For significant changes, we will notify you through announcements on this website and by sending notifications to your registered email address. We recommend that you review this policy regularly to stay updated on the latest data protection measures.
VIII. Contact Information
If you have any questions, suggestions, or complaints regarding this Data Protection Policy, please contact us through the following methods:
Company Name: Zhuji Ruizhen Pearl Co., Ltd.
Address: A0412, Eastern China International Jewelry City, Shanxiahu Town, Zhuji City, Shaoxing City, Zhejiang Province
Mobile Number: 13283836134
Email: service@fode-hub.com
We take every feedback seriously and respond promptly. Thank you for your trust and support of fode-hub.com. We will continue to strengthen data protection efforts to ensure the security of your data.
